URBAN TRAVELLER Burlington
Mapleview Shopping Centre (2nd floor)
900 Maple Avenue
Burlington, Ontario L7S 2J8
Phone: (905) 632-
Store Hours: M-
F 10am-9pm / Sat 9:30am-6pm / Sun 11am-6pm
Extended Hours (Starting Dec 1/15): M-Sat 9am-9:30pm & Sun 10am-6pm
Our Customer Service Guarantee
- We stand behind the products we sell.
- If you are not completely satisfied with your purchase, return your unused items, along with your receipt, for a full refund.
- We make warranty coverage easy for you. Simply return items to us for prompt warranty evaluation and repair.We will also take care of arrangements for you, should an exchange be required.
- If you would like to return an item to us for repair, refund or exchange, simply bring the merchandise, along with proof or purchase, into our Mapleview Store location.Or, see Merchandise Returns below for full return & shipping instructions.
- Any refund will include the original purchase price of the merchandise and applicable taxes.Refunds will not include any original shipping charges.Refund credit will appear on your statement after URBAN TRAVELLER has received and processed your returned item(s).
How to Place an Order
- We would like to make placing an order as simple as possible for you.
- You can see our featured items and shop online the URBAN TRAVELLER webstore at https://urbantraveller.lightspeedwebstore.com;
- Visit the URBAN TRAVELLER store at the Mapleview Shopping Centre in Burlington, to shop in person, and talk to our knowledgeable staff about the features and benefits of all our in-store items.
- We can arrange for convenient shipping anywhere in Canada or the USA.
- We offer FREE SHIPPING for all online purchases of $100 CDN or more.
- Nominal freight charges will apply to purchases under $100 CDN.
- Your shipment of all in-stock items will be posted via ground freight within 1 business day.
- We do not currently ship to P.O. boxes or to any countries outside of Canada or the USA.
Privacy & Security
- At URBAN TRAVELLER, we respect your privacy and treat your personal information with the highest level of discretion and confidentiality.
- Information you provide will be collected and used only to provide you with exceptional customer service and to fulfill your purchase orders.
- We will not share any of your personally identifiable information (such as your name, phone number, billing information, shipping information or other information collected in the forms on our site) with any third party not involved in bringing the product to you (ie. the manufacturers or postal/shipping service).URBAN TRAVELLER will only disclose this information when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our web site and applicable laws, or to protect against misuse or unauthorized use of our web site.
- If you would like to return your merchandise to us by mail or courier, for repair or refund, please send a Merchandise Return Request email to Mapleview@UrbanTravellerStore.com and we will reply with a Merchandise Return Form, including return shipping instructions.
- Any refund will include the original purchase price of the merchandise and applicable taxes. Refund credit will appear on your statement after URBAN TRAVELLER has received and processed your returned item(s).
- Your Merchandise Return request will require the following information:
- Your First and Last Name
- Full Mailing Address including Postal Code (Sorry, we cannot ship to/from P.O. Boxes)
- Telephone Number
- Original Transaction #
- Date of Purchase
- Item(s) being returned
- Reason for Return
- Email Address